Overview
Oriole Cleaning Services ("we," "us," "our") operates oriolecleaningservices.ca. This policy explains what information we collect when you visit our site or request an estimate, how we use it, and the choices available to you.
Information You Give Us
When you submit an estimate request or contact form, we collect the information you provide: name, phone number, email address, property address or neighbourhood, service type, and any additional details you include. We use this information only to prepare your quote and follow up about the work — we don't sell or rent it to third parties.
Cookies and Similar Technologies
We use cookies and similar technologies to understand how visitors use our site and to run our advertising:
- Microsoft Clarity — we improve our products and advertising by using Microsoft Clarity to see how you use our website, including heatmaps and session recordings. By using our site (and accepting cookies when prompted), you agree that we and Microsoft can collect and use this data. See the Microsoft Privacy Statement for details on how Microsoft collects and uses data.
- Google Ads & Analytics — we use Google's advertising and measurement tools to understand which ads and pages lead to estimate requests, and to measure the results of our advertising campaigns.
- Netlify Forms — our estimate request forms are processed through Netlify, our website host, purely to deliver your submission to us.
When you first visit our site, you'll see a cookie banner where you can accept or reject non-essential cookies (like Clarity and advertising cookies). Essential cookies needed for the site to function aren't affected by this choice. Your preference is remembered for future visits.
How We Use Your Information
We use the information we collect to: respond to estimate requests and quote your job accurately; communicate with you about scheduling and service; understand how people find and use our site so we can improve it; and measure and improve our advertising.
Who We Share Information With
We don't sell your personal information. We share it only with the service providers that help us run the business — our website host (Netlify), our payments processor (Square), and the analytics/advertising platforms above (Microsoft, Google) — strictly for the purposes described in this policy.
Your Choices
You can accept or reject non-essential cookies through the banner shown on your first visit, or by clearing your browser's cookies to see the prompt again. Most browsers also let you block cookies entirely through their settings, though this may affect how the site functions.
You can ask us to tell you what personal information we hold about you, or to delete it, by contacting us using the details below.
Data Retention
We keep estimate request and customer information for as long as needed to provide our services and meet our bookkeeping and legal obligations, then delete it.
Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Contact Us
Questions about this policy or your information? Reach out:
Text or call: (587) 888-7812
Or use our contact form.